Up to 30% of Apple Vision Pro Returns Are Because Users Don’t Get It, Analyst Says::While Vision Pro returns were uncommon, many came down to owners not figuring out its spatial computing.

  • cmbabul@lemmy.world
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    8 months ago

    The only intervention I have ever needed over 20+ years of using was for an ID check, it’s very very possible to use them without having an issue 99% of the time. They fuck up because people don’t have any patience or just a general misunderstanding of how a cash register works, which is not a difficult concept

    • unmagical@lemmy.ml
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      8 months ago

      They also fuck up because they aren’t designed and implemented properly.

      • Walmart’s don’t accept tap to pay.
      • Whole foods’ requires manual keying in of pastry items as different options (they don’t have danishes in their DB so they need to be rung up as a bagel; per the human worker that resolved the issue for me when I predictably couldn’t find the item they failed to include).
      • None of them allow you to cancel the order (such as when you want to check the price of an item because the store neglected to actually list the price on the floor).
      • None of them let you remove an item (such as a duplicate scan or removing a luxury item that stretches your budget or rang up higher than you were expecting).
      • You can’t purchase shaving goods, alcohol, canned air, or other adult items without intervention (probably no way to actually avoid this one, but it doesn’t promote a smooth flow) and the kiosk often locks down until aided by an associate preventing you from continuing to scan your items while you wait.
      • Often locks the kiosk when placing a reusable bag in the bagging area.
      • Inconsistent payment methods: some allow you to scan your card at any point in the process, some process payment the moment your card is scanned, some require a manual trigger on screen prior to scanning your card.
      • Often forces popups between scans (“This kiosk is in card only mode,” “Enter your loyalty card number,” or “how many bags did you use today?”)

      I’d like to:

      • Walk up and set down my bag
      • Scan all my items
      • Remove arbitrary items
      • Tap my card
      • If required; verify my age and have an associate clear any blocks
      • Grab my stuff and leave

      Instead what often happens:

      • Walk up and set down my bag
      • Kiosk locks because there’s an item in the bagging area
      • Pickup my bag, move to a different kiosk and set my bag on the floor
      • Scan my first item
      • Dismiss the card only pop-up
      • Dismiss the loyalty pop-up
      • Scan the item again because the first scan just wakes the machine and the order doesn’t start until you dismiss 2 popups
      • Put the item in my bag on the floor
      • Scan the next item
      • Dismiss pop-up about first item not being in the bagging area
      • Take first item from my bag on the floor and set it in the bagging area
      • Kiosk locks until associate clears it
      • Scan a razor blade
      • Kiosk locks until associate clears it
      • Scan the remainder of my items
      • One of them scanned twice
      • Click the visible delete button next to duplicate item
      • Kiosk locks until associate clears it
      • Tap my card
      • Realize that this unit works differently than the last one I used and click the “Finish and pay” button
      • Select card as the payment type (on the kiosk in the card only queue getting run in card only mode)
      • Dismiss the bags used pop-up
      • Tap my card again
      • Move all my items from the bagging area to the reusable bag on the floor
      • Collect my receipt and goods and leave

      I’m glad that you’ve consistently had a good experience with them, but I have not. While each of our experiences are anecdotal, the machines’ failure to routinely accommodate my expected use case is an engineering failure. I am a software engineer by trade and know how to interact with computers well. While we have a running joke about customers not reading what’s on their screen that’s no excuse to design an interface that cannot properly react to unexpected or unusual inputs or tasks.

      • cmbabul@lemmy.world
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        8 months ago

        I’m not gonna sit here and tell you your experience is invalid, but having watched thousands of people interact with self checkouts I have to say yours is an outlier at least to my experience, I just see people who expect the computer running the software to read their minds. Never once have I seen a system just do something and lock up without improper input, I’m sure you’re a very bright and tech savvy person but that doesn’t preclude you from having blind spots in the POS sector which is very different than most others in tech. Scales can fall out of calibration but that is really easily fixed by a program within the systems, it would literally take ten seconds if the retailer gave a damn

        Can’t help you with the Walmart tap pay though, that’s on them as a retailer and one of the many reasons I don’t shop there, although I know that’s not an option for everyone.

        • uid0gid0@lemmy.world
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          8 months ago

          You know, I have to agree with unmagical on this one. It’s gotten to the point where if I want to just run into the shop for a quick trip there’s a mental list of things to avoid that will cause trouble. I’m of the opinion that if I have to change my behavior to avoid something putting up artificial roadblocks for me, then that system is a failure. Case in point I went to CVS to buy some cough medicine for my kid the other day and discovered that cough medicine is now age-restricted. Instead of letting me scan my driver license (you know cause the kiosk has a bar code scanner and my license has this fancy new bar code) the clerk has to come out of whatever dungeon he was in to put the mk 1 eyeball on me and give the kiosk his blessing.

    • ScR3w_Lo0s3@lemmy.dbzer0.com
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      8 months ago

      The self checkouts where I am get confused from things as simple as a customer placing their own bags on the scale before even scanning anything and constantly need staff intervention. Not to mention how often prices are wrong on these systems. For the cost of constantly developing, upgrading and maintaining them. In the long run companies would be better off training a few extra staff for express lanes instead. Only my humble opinion though.

      • cmbabul@lemmy.world
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        8 months ago

        Why would you place your bags on a scale designed to detect a scanned product, scan everything pay and then bag if you are bringing your own. That’s what I do every time, stop thinking it’s anything more than a customer facing cash register, the scale/bagging area is the area of transition between pre and post purchase, once the transaction is done it stops caring. I don’t understand how someone can make more than one mistake on those machines without learning what not to do

        • ScR3w_Lo0s3@lemmy.dbzer0.com
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          8 months ago

          Because that’s double handling and the scales where I shop have bag holders on the side of the scales for their own bags, hence they are designed to account for the bags weight before scanning and placing items.

    • Baggins [he/him]@lemmy.ca
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      8 months ago

      There’s a certain store I go to that needs an employee almost every single time because the scales are insanely sensitive and lock you out immediately if they think it’s wrong.

      • cmbabul@lemmy.world
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        8 months ago

        That’s on the retailer for not getting a tech out there to calibrate them, which takes 20 minutes and is 100% included by their maintenance agreement unless they bought shitty used equipment from a shady reseller.