I have the same experience as you do, but there’s a reason that the big ISPs continue to be big: The majority of customers seems to prioritize a lower price than a better level of support.

(Also, I’m not just talking about ISPs. I meant customer support in general and how the view has changed from “keeping a customer is much cheaper than gaining one” to “cattle, cattle, cattle. If we lose one, there’s hundreds to gain”.)

Nice try. But let’s play with the thought that there’s no way we can let a rookie listen in on customer calls and gradually work their way into the role until they have enough experience… What about hiring technicians/professionals that has been working with the products/services for 10 years?

That would be a way of getting competent customer support people, right?

And just to clarify my comment that you replied on: The problem today is that most often there’s no career path for the customer support rookies and the pay is so lousy that most people just work customer support until they get something better.

That’s definitively the correct way to avoid getting experienced people in the customer support.

Unpopular opinion and rant: Us, the consumers, brought this on ourselves. Not intentionally but it was a slippery slope.

No one I know did ever ask the sales representative “does your customer support answer within 5 minutes and will I always reach a representative with att least 10 years of experience, that has the authority to make real decisions?”. No, but we were all very interested about the pricing of the service/product.

Then these “Please press 1 for…” happened… and no one of us really cared about the change because the service providers offered a much lower price than the ones with customer support representatives with 20 years of experience. Since all of us went for the cheapest provider, the other ones had to cut cost to be able to offer their service on a competitive price level. So then there were no one offering competent support with representatives that knew their shit. And it slowly continued to go downhill…

So here we are with shitty services, which we pay for, where we all are treated as cattle.

If people at least started to ask for better customer support there would someone, who wants to climb the corporate ladder, creating a PowerPoint presentation with a real VIP Service Level. Of course it will cost more money, because real people cost money, but we would att least get what we want.

But no. Consumers will still go for the lowest price.

China has next to no dependencies on Russia but Russia would collapse within 2 years of China just said no.

Both Xi and Putin knew this when they had their little negotiation last year.

Oh my… Imagine how far Putin had to lean forward for Xi to get China to deliver the essentials for Putin’s war machine.

Great theory you have there.

So when USA would be doing whatever you think they would do to China, how do you think that would affect the economy of USA and the rest of the West when all essential manufacturing stops to a grinding halt worldwide?

Covid showed the world what happens if China is unable to keep the factories up and running 100%… And you seem to have missed it all because you have been asleep since 2018 and just woke up?

Unable to understand and/or admit that both sides can be bad. It’s ok to admit the “your team” did some nasty shit and it doesn’t in any way cancel out what the other “team” did.

Also, Winning an argument doesn’t in any way make you a winner. Actually, an argument that someone “won” often doesn’t lead to a change for the better or even make anyone convinced that your arguments were valid.

You really don’t understand how Blu-ray works, do you?

Regarding Blu-ray as a medium for movies: Sony isn’t able do that kind of damage.

Blu-ray Association would go bananas:

Why are you worried about Sony owning the blu-ray format?

Here we go again…

Five Guys have a vanilla milkshake till bacon … Yummmmm

“The only religious fanatics are the Zionist…”

Yeah, I’m pretty sure millions of women in Iran beg to differ.

I know you think you prices something there but if you were right there wouldn’t have been any mass protests with thousands of people demonstrating against how Israel is currently acting.

I’m pretty sure 150000 people wouldn’t be able to demonstrate and publicly say things like “All of the rats in Hamas”, “Crime Minister” and “Stop the War” and get away with it unharmed.

When did you see anything like that against Hamas in Gaza?

Either Hamas, which were elected to govern in Gaza, represents the Palestinian people or Hamas rules with an iron fist, effectively oppressing the Palestinians right to express their opinions.

You can’t have it both ways.

Please elaborate and feel free to edit Wikipedia:

On 8 October 2023, the Lebanese militant group Hezbollah, taking advantage of the Israel–Hamas war, fired guided rockets and artillery shells at Israeli positions in the occupied Shebaa Farms. Israel retaliated by launching drone strikes and artillery shells at Hezbollah positions near Lebanon’s boundary with the Israeli-occupied Golan Heights. The outbreak of the conflict had followed Hezbollah’s declaration of support and praise for the Hamas attack on Israel, which took place on 7 October.

I’m m ok with you rewriting it as long as you agree that Israel was attacked by Hezbollah on the 8th and that Hezbollah supports, not condemning, the war crimes of Hamas on the 7th.

I could write my comment since I live in a democracy with freedom of speech… something I would not be able to do if I lived in Gaza because of Hamas.

Hezbollah attacked Israel on the 8th of October and supported Hamas attacking and kidnapping civilians on the 7th October.

Iran is actively supporting conflicts in the Middle East, Europe and Africa. So either we start talking about the religious fanatics or we just accept the USA as the world police and we should just do as they tell us to do.

I’d personally prefer the former…

Leonid Slutsky, a senior lawmaker, claimed that the attacks had “the aim of sowing panic and dividing the people of Russia” and that “the blood of the victims” was also on the hands of the United States.

Of course it’s United States that is to blame.

Holy crap, not even ChatGPT would be able to make this shit up.

Russia said…zzzzzzzZZZZZZZZ

Putin warns…zzzzzzzZZZZZZZZZZZZ

Then we’re two crazies now.

The ties between Hamas and Iran are well documented. The ties between Russia and Iran are well documented.

In my opinion the likelihood of this happening on that exact date by accident is next to none.