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Joined 1 year ago
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Cake day: June 14th, 2023

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  • I wonder if it would actually materialise, consisting the recent case where an airline company’s AI chatbot promised a refund that didn’t exist, but were expected to uphold that promise.

    That risk of the bot offering something to the customer when the company would rather they not, might be too much.

    It seems more likely that companies will either have someone monitoring it, and ready to cut the bot off if it goes against policy, or they’ll just use a generated voice for a text interface that the client writes into, so they don’t have that risk, and can pack more customers per agent at a time in.





  • Nitpicking, but I’m not sure that it was ads that killed dash sat navs. At least in my experience, they never really developed to that point where car companies would put ads in.

    It was more that they were expensive options to install, a pain to keep updated, and generally weren’t all that good.

    Even before the live traffic and automatic detour features, phones didn’t cost money to keep the onboard maps up to date, and you already had one, so you didn’t need to either buy an add-on, or get a special unit for it.

    With android CarPlay and Apple Auto, you could just put your phone map on the screen, which was basically the same thing, but a cheaper equivalent, since the hardware was on your phone instead.