You won’t get any argument from me. It is very frustrating being on the of the ladder of importance in IT and so far removed physically from them. We get tickets sent back to us with no comments no matter how nice our notes are.
I’m guessing in person support at a hospital might be a bit different. If things don’t get fixed we have people down our throats :D
I’m part of the in person desktop support at the hospital I work at. The IT groups above do the same thing even to us. It is so annoying.
In person you say…
That is one on the real Problems with tech support, they are not in person and they hide behind their ticketing systems.
Their “leaders” want it this way and avoid accountability at all costs.
You won’t get any argument from me. It is very frustrating being on the of the ladder of importance in IT and so far removed physically from them. We get tickets sent back to us with no comments no matter how nice our notes are.
I’m guessing in person support at a hospital might be a bit different. If things don’t get fixed we have people down our throats :D