• Pseu@beehaw.org
    link
    fedilink
    arrow-up
    1
    ·
    1 year ago

    Then it becomes a competition not in who can provide the best service to customers, but in who is able to look the best to the boss. If that means being fast and efficient, and not minding if you step on customers’ toes, then the customer experience will falter.

    • interolivary@beehaw.org
      link
      fedilink
      arrow-up
      3
      ·
      edit-2
      1 year ago

      Somehow restaurants in countries that don’t have a tipping culture have managed to survive just fine without descending into total chaos